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QUESTION 52
Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?
A. Menu
B. Get Digit String
C. Get Call Contact Info
D. Extended Get Digit String
Correct Answer: A Section: Section 2 Explanation
QUESTION 53
What allows you to monitor the system performance of the Cisco CRS System (CPU, memory, etc.)?
A. Cisco Desktop Administrator
B. Cisco Supervisor Desktop
C. Microsoft Windows 2000 Performance Monitoring
D. CRS Application Administration
E. CRS Application Editor
Correct Answer: C Section: Section 2 Explanation
Explanation/Reference:
TestInside 642-164
QUESTION 54
Which three feature enhancements are included in Cisco Unified Contact Center Express 5.0 Supervisor
Desktop? (Choose three.)
A. graphical reports
B. multi-tab browsers
C. dockable windows
D. URL push to agents
Correct Answer: ACD Section: Section 2 Explanation
QUESTION 55
A preview outbound dialer uses which source and destination resources?