220-1101 Dumps 2023

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Question 1:

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

A. Satellite


C. Fiber

D. Hotspot

Correct Answer: A

Question 2:

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?





Correct Answer: B

Question 3:

Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly. A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?

A. Testing the theory to determine the cause

B. Identifying the problem

C. Documenting findings, actions, and outcomes

D. Establishing a plan of action to resolve the issue

Correct Answer: B

Question 4:

Which of the following is designed to function BEST in harsh lighting conditions?

A. Large tablet

B. E-reader

C. Smartwatch

D. Virtual reality headset

Correct Answer: D

Question 5:

Which of the following channels would commonly be used on an 802.11 wireless network?

A. 6

B. 17

C. 802

D. 8080

Correct Answer: A

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Question 6:

A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?




D. RAID 10

Correct Answer: B

Question 7:

After upgrading a smartphone\’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists. Which of the following should a technician do NEXT to restore the previous functionality?

A. Connect the smartphone to the automobile via USB

B. Reenable the smartphone\’s Bluetooth radio

C. Perform a rollback of the smartphone\’s OS

D. Pair the smartphone with the automobile

Correct Answer: B

Question 8:

An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS\’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.

Which of the following solutions should the technician recommend to BEST meet the customer\’s requirement?

A. Purchase a number of low-cost devices, installing the required Oss and applications on each one. Use separate machines for each testing environment.

B. Purchase a high-end system meeting the hardware requirements for all of the individual Oss and applications. Configure a VM for each testing environment.

C. Purchase one computer and create images for each computer configuration and OS. Re-image the machine for each testing environment.

D. Purchase a number of computers, installing a VM on each one. Configure each VM with an OS for the testing environment.

Correct Answer: B

Question 9:

Which of the following is used to implement network security policies for an environment?

A. Managed switch

B. Repeater

C. Firewall

D. Gateway

Correct Answer: A

Question 10:

An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

A. Plug an external monitor into the USB port.

B. Use the Fn and function key combination

C. Adjust the monitor display settings.

D. Enable DisplayPort.

Correct Answer: C

Question 11:

A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.

Which of the following would be the NEXT troubleshooting step to perform?

A. Increase the fuser temperature.

B. Change the paper feed rate.

C. Clean the transfer roller.

D. Replace the toner cartridge.

Correct Answer: A

Question 12:

Which of the following is used to connect a headset to a laptop?



C. RG-6


Correct Answer: D

Question 13:

A technician needs to improve a workstation\’s overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

A. M.2




Correct Answer: A

Reference: https://www.backblaze.com/blog/nvme-vs-m-2-drives/

Question 14:


Drag each mobile technology to the description of its use. Some answers will not be used.

Select and Place:

220-1101 real questions 14

Correct Answer:

220-1101 real questions 14-2
Question 15:

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

A. Upgrade the Ethernet cable to the latest specification.

B. Replace the phone.

C. Install a PoE injector.

D. Change ports on the switch.

Correct Answer: C


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