Category: IP Communications

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QUESTION 82
How do you add a CTI port from the CallManager Administration Menu?
A. Choose Device> Add a CTI PORT
B. Choose Device> Add a CTI route point
C. Choose Device>Add a New Device> CTI port D. Choose Device> Add a New Device>Phone>CTI port

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 83
What CRS server configuration enables the CRS Server to fail over to a secondary CallManager when the primary CallManager fails?
A. The LDAP Directory must have a secondary profile configured.

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QUESTION 45
What formula do you use to calculate the number of agents in a Call Center?
A. Erlang B
B. Erlang C
C. AHT * BHCA
D. VG ports + IVR ports

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 46
What are three of the fields used in defining a CSQ in IPCC Express Enhanced? (Choose three.)
A. WrapUp Time
B. Service Level
C. Overflow CSQ
D. Agent Name
E. Automatic Work
F. CRS Application

Correct Answer: ABE Section: (none) Explanation
Explanation/Reference:
QUESTION 47
When using the Call Subflow step, can variables be shared between the parent (calling) flow and the subflow?

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