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QUESTION 136
You have received a trouble ticket stating that an IP phone is not working. When asked, the user informs you the phone is displaying the message “Registration ejected”. Which two issues are possible causes of this problem? (Choose two.)
A. The IP phone is not getting an IP Address
B. The IP Phone’s primary Cisco Unified CallManager has a database replication issue
C. The IP phone has not been defined in Cisco Unified CallManager
D. The primary Cisco Unified CallManager is unavailable and the CallManager group assigned to the IP phone does not include a secondary CallManager
E. The IP Phone is not associated with a valid user profile
Correct Answer: BC Section: (none) Explanation
Explanation/Reference:
QUESTION 137
You have recently installed a new Catalyst 3524-PWR switch in an IDF to increase the number of IP phones for a department. The IP phone for an office receives power but cannot communicate with the CallManager. The department uses VLAN 16 for data and VLAN 160 for voice. From the given show running-configuration command there are multiple problems. How can the communication problem with the CallManager be resolved? Dept16SW2#show running.-configuration !! output omitted ! interface FastEthernet 0/6 switchport trunk encapsulation dot1q switchport trunk native vlan 16 switchport mode trunk switchport voice vlan 169 spanning-tree uplinkfast switchport priority extend none ! end
A. Change the voice VLAN to 160.
B. Change the switchport trunk encapsulation type to ISL.
C. Configure the port as an uplink to another switch configured for uplinkfast.
D. Change the incorrect switchport priority extend none command to switchport priority extend trust to extend the trust boundary to the IP phone.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 138
Which two operations does this RTM screen display show? (Choose two)
A. A phone registering.
B. A call in process.
C. A phone removed from the network.
D. A call disconnecting.
Correct Answer: AC Section: (none) Explanation
Explanation/Reference:
QUESTION 139
You are a network engineer at Certkiller . Certkiller has a Frame Relay circuit. At the one end of the
Certkiller Frame Relay circuit is the CallManager (CCM) server. All of the phones connected to a router at
the other end of the circuit can register calls but cannot connect calls.
What is the probable cause of this problem?
A. The Frame Relay interface is not set to full duplex.
B. The router is not passing packets toward the CCM server.
C. An ACL is blocking either voice IP port or protocol access.
D. The subnet mask on the router located on the CCM side is incorrect.
E. The subnet mask on the router located on the remote side is incorrect.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 140
You are a network engineer at Certkiller . You want to view information about specific gateways (such as registrations or re-registrations) to pinpoint a particular problem. Where will you find this information?
A. Gateway Event log
B. Windows 2000 Event Viewer
C. Cisco CallManager Event Viewer
D. Cisco CallManager Registration log
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Microsoft Event Viewer
Microsoft Event Viewer tool can help you identify problems at the system level, such as events regarding a
specific gateway.
Access Event Viewer by choosing
Start > Programs > AdministrationTools > Event Viewer.
The Event Viewer displays the following types of logs:
Application log-Contains events logged by applications or programs, such as CiscoCallManager.
System log-Reports events logged by Windows 2000 system components, such as the failure of a
component.
Security log-Holds information records regarding security events. CiscoCallManager does not report
events in this log.
The Event Viewer displays the following event types:
Error-Indicates a problem, such as the loss of data or functionality. Warning-Indicates a potential problem,
such as when a service is stopped or started. This event type does not necessarily signal an error.
Information-Indicates the availability of system information, such as host names or the version of the
currently used database.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/
prod_troubleshooting_guide_chapter09186a0
QUESTION 141
Which two methods can be used to correct database replication issues in a cluster running Cisco Unified CallManager 4.1? (Choose two.)
A. Run the Cisco Unified CallManager BARS utility to restore the database on the subscriber
B. Enter the utils dbreplication repair command at the command-line prompt
C. Execute the dblhelper utility on the publisher
D. Use the SQL Server Enterprise Manager application to repeat the database subscription
E. Use theinformix database utility to recreate the database subscription
Correct Answer: CD Section: (none) Explanation
Explanation/Reference:
QUESTION 142
Which method can be used to correct database replication issues in a cluster running Cisco Unified CallManager 5.0?
A. Use the SQL Server Enterprise Manager application to recreate the database subscription
B. Execute the dblhelper utility on the publisher
C. Run the Cisco Unified CallManager BARS utility to restore the database to the subscriber
D. Enter the utils dbreplication repair command at the command-line prompt
E. Use the Informix database utility to recreate the database subscription
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 143
You have received a trouble ticket stating that users in accounting are not able to use the CFwdAll softkey to forward their calls to voice mail. Their phones continue to ring when they receive inbound calls, even after they have pressed CFwAll softkey and the Messages button. What is a possible cause of this issue?
A. The voice-mail ports are not registered
B. The users have not been associated with their phones
C. The users have not been enabled to use CTI
D. The phones are not configured to use the standard phone template
E. There is a database replication issue with the subscriber the phones are registered to
Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 144
Your Cisco Unified CallManager 5.0 Cluster has just started to use a third-party LDAP service. Users complain that they are unable to make changes to their passwords in their Cisco Unified CallManager user web pages. How should you resolve this problem?
A. Configure automatic synchronization of the LDAP database
B. Have the users make changes to their passwords in the LDAP database
C. Change the passwords on the IP phone screen using the TUi
D. Restart the phones that are having problems to reinitialize the LDAP database
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 145
You have added a subscriber server to your Cisco Unified CallManager 5.0 Cluster. The server is
functioning properly, but regular updates from the publisher are failing. All other publisher-subscriber
communications are working properly in the cluster.
What is the problem?
A. The CTL client wasn’t singed with the security token when the server was included in it
B. The Cisco Unified CallManager Administrator username and password have ben changed in the publisher
C. The service isn’t included in the current CTL client
D. The MIC for the service needs to be included in the CTL client
E. The correct username and password are not being applied in the subscriber
Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 146
You have received a trouble ticket stating that the MWI light is not coming on for a group of users. Further investigation reveals that the affected users are connected to the same subscriber in the cluster. Users that are connected to other subscriber in the same cluster are not experiencing this issue. What is causing this problem?
A. The voice-mail ports assigned to the subscriber are down
B. Database replication has an error or has failed
C. The Cisco Unity voice-mail services need to be restarted for the subscriber so all users will receive proper MWI message indication
D. The MWI numbers for this subscriber have been changed
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 147
You have added a subscriber server to your Cisco Unified CallManager 5.0 Cluster. The server is
functioning properly, but regular updates from the publisher are failing. All other publisher-subscriber
communications are working properly in the cluster.
What is the problem?
A. The Cisco Unified CallManager Administrator username and password have ben changed in the publisher
B. The MIC for the service needs to be included in the CTL client
C. The correct username and password are not being applied in the subscriber
D. The service isn’t included in the current CTL client
E. The CTL client wasn’t singed with the security token when the server was included in it
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 148
AN outsourcing IT firm has come in to review operations for all SQL server machines in an organization.
They request, and are allowed to change all usernames and passwords for security purposes. After they
leave, replication fails.
What is the most likely problem?
A. CCMAcct username mismatch
B. CCMSvc password mismatch
C. SQLSvc password mismatch
D. SQLRpl username mismatch
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation : The SQLSvc account is the core account used for server-to-server interaction within a Cisco CallManager system. This account must be the same on every machine in the cluster for database replication to work properly. If the SQLsvc password has been changed on the publisher from the installed default, replication of the publisher database will fail when a new subscriber is added.If replication has failed, change the new subscriber’s SQLsvc service password to match the SQLsvc password on the publisher, and replication should succeed.
QUESTION 149
On a Cisco CallManager Subscriber, a red X appears in the Jobs folder next to a replication job name. Which tool will Cisco TAC use to restore proper replication?
A. DBRepair
B. DBSync
C. DBHelper
D. DBPublish
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 150
Which two tasks must be performed to restore the Cisco Unity server data if it is corrupted or lost? (Choose two.)
A. Verify Microsoft IIS permissions.
B. Create a new batch file to replace components in the Registry.
C. Verify that no errors in other Cisco Unity processes.
D. Reload the Cisco Unity server application on a new server prior to restoring data files.
E. Start Dr. Watson manually to resolve issues in Microsoft message exchange server.
Correct Answer: AB Section: (none) Explanation
Explanation/Reference:
QUESTION 151
You are a network engineer at Certkiller . You are trying to isolate a problem using CMRs. Which of the following spreadsheet function would be most helpful in this task?
A. sort
B. edit
C. insert
D. format
E. calculate
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 152
What information is used to link a Call Detail Record (CDR) with its corresponding Call Management Record (CMR)?
A. The ID of IP phone.
B. The ID of the gateway.
C. The ID of CallManager server.
D. The number of packets sent in call.
E. The directory number of the source.
Correct Answer: ACE Section: (none) Explanation
Explanation/Reference:
QUESTION 153
You are a network engineer at Certkiller . You want to export only one Call Detail Record (CDR) table at a time. In what format should the file be?
A. raw file
B. text file
C. csv file
D. tab file
E. spreadsheet
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 154
You are a network engineer at Certkiller . You identify a toll fraud caller. You want to look at the call detail
data.
Where would you find the call detail data?
A. In the CallManager Call Detail Record (CDR) table
B. In the Subscriber CallManager Call Detail Record (CDR) table
C. In the Publisher CallManager application Call Detail Record (CDR) log
D. In the Subscriber CallManager application Call Detail Record (CDR) log
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 155
You are a network engineer at Certkiller . Your newly appointed Certkiller trainee wants to know what Cisco Unity uses as a database caching mechanism. What would your reply be?
A. Exchange 5.5
B. Windows 2000
C. Exchange 2000
D. SQL Server 2000
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 156
You are a network engineer at Certkiller . Your newly appointed Certkiller trainee wants to know what type of replication the SQL publisher’s database uses. What would your reply be?
A. Two-way
B. Push/Pull
C. Full duplex
D. Asymmetrical
E. Uni-directional
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 157
You want to create Metalink ODBC agreements for the DC Directory. On the command line of CallManager (C:\dcdsrvr\bin), which command should you use?
A. avvid_cfg
B. avvid_imp
C. avvid_inf
D. avvid_scfg
E. avvid_restore
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation: AVVID_CFG – is invoked by setup on primary server, initializes and configures DC Directory, Configures Metalink ODCB import Agreements, Page 5-27 CIPT
QUESTION 158
In the show db tables command, which switch instructs command to return the configuration database?
A. db
B. dbcfg
C. config
D. configdb
E. db tables
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 159
You are a network Administrator at Certkiller . You use SQL Server Enterprise Manager to expand the
folders to the database level.
Which folder indicates that your server is a publisher?
A. The Publisher folder.
B. The Databases folder.
C. The Publications folder.
D. The Management folder.
E. The Replication Master folder.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 160
You are a network administrator at Certkiller . You want to perform a standard SQL query. What utility can you use to perform this query?
A. Cisco SQL Query Analyzer
B. Cisco SQL Runtime Analyzer
C. Microsoft SQL Query Analyzer
D. Microsoft SQL Runtime Analyzer
E. CallManager SQL Query Analyzer
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 161
You are adding a new subscriber to the database, but replication to the publisher is failing. What can you do to restore replication?
A. Change the sa password on the subscriber to match the publisher.
B. Change the SQLSvc password on the subscriber to match the publisher.
C. Change the CCMService account password on the subscriber to match the publisher.
D. Change the Administrator account password on the subscriber to match the publisher.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation: The SQLSvc account is the core account used for server-to-server interaction within a Cisco CallManager system. This account must be the same on every machine in the cluster for database replication to work properly. If the SQLsvc password has been changed on the publisher from the installed default, replication of the publisher database will fail when a new subscriber is added.If replication has failed, change the new subscriber’s SQLsvc service password to match the SQLsvc password on the publisher, and replication should succeed.
QUESTION 162
How does a Call Management Record (CMR) differ from a Call Detail Record (CDR)?
A. CMRs are rollups of CDRs.
B. CMRs track call quality data while CDRs track usage data.
C. CMRs track calls per cluster while CDRs track calls per server.
D. CMRs are recorded only when a call is transferred, while CDRs are recorded on every call.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 163
Which command initialized and configures the DC Directory and DC Directory replication agreements on the secondary server?
A. ccm_scfg<publisher server name> <subscriber server name>
B. avvid_scfg<publisher server name> <subscriber server name>
C. ccm_cfg <publisher server name> <Cisco CallManager DB name>
D. avvid_cfg <publisher server name> <Cisco CallManager DB name>
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 164
You use the SQL Enterprise Manager to expand the folders to the database level. What identifies your server as a publisher?
A. Roles
B. Tables
C. Stored Procedures
D. Replication Monitor
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 165
How do changes replicate between publisher and subscriber servers?
A. bi-directionally
B. multiple-master
C. incremental processes
D. transactional processes
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 166
Where are Call Detail Record (CDR) and Call Management Record (CMR) data initially recorded?
A. Database of the publisher CallManager server.
B. Database of the registered CallManager server.
C. Application log of the publisher CallManager server.
D. Application log of the registered CallManager server.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 167
Certkiller .com has recently installed a Cisco Unified CallManager cluster and a Cisco Unity voice mail platform. You have received complaints from users that the red MWI light never comes on, even when there are new voice-mail messages in the voice mailboxes. Which two steps must be taken to resolve this issue? (Choose two.)
A. Verify that the same numbers are being used for MWI on/off in both the Cisco Unified CallManager cluster and Cisco Unity server. If they are different, change the Cisco Unity server to match the Cisco Unified CallManager cluster
B. Ensure that the number of ports licensed for the Cisco Unity server is greater than or equal to the number of configured ports
C. Verify that the MWI on/off numbers are unique within the Cisco Unified CallManager cluster dial plan. If they are not, change the MWI on/off numbers in the Cisco Unified CallManaager cluster so they are unique and configure the Cisco Unity server so they match
D. Verify, using the port usage tool, that the ports dedicated to MWI on/off are not over-utilized. Add another dedicated port if the current port is over-utilized
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 168
Certkiller .com has migrated to a Cisco Unified CallManager IP Telephony system and is now replacing the existing voice-mail system with a Cisco Unity voice-mail system. A small group of users has been established to test the new voice mail system. The users were able to initialize their mailboxes and record greetings, however, during testing the callers were sometimes unable to leave voice-mail messages for Cisco Unity users.
Which two issues could cause this problem? (Choose two.)
A. There is a mismatch in the MWI on/off numbers configured in Cisco Unified CallManager and Cisco Unity
B. Cisco Unity is in a G.729 region and has not been configured to support G.729
C. The call transfer call handlers are not configured correctly
D. The hunt group is hunting to Cisco Unity ports that have been dedicated for message notification
E. There is a mismatch in the number of ports configured in Cisco Unified CallManager and cisco Unity
Correct Answer: DE Section: (none) Explanation
Explanation/Reference:
QUESTION 169
You have received a trouble ticket stating that an executive with an account at a bank can’t retrieve account information by phone. When the executive calls the bank, the call is answered and the executive is prompted to enter the account code. However, the bank does not seem to recognize the DTMF tones and disconnects the call. What is a possible solution to this problem?
A. Configure the progress_ind alert enable 8 command under the gateway POTS dial peer
B. Set the Cisco Unified CallManager service parameter ToSendH225UserInfoMsg to True
C. Configure the voice ftp send-recv command in the gateway
D. Configure the progress_ind setup enable 3 command under the gateway VoIP dial peer
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 170
Exhibit:
Your work as a network engineer at Certkiller .com. Please study the exhibit carefully. A site is using four-
digit extensions for internal calling. The voice-mail pilot number is 8000. Calls to extension 2001 hear the
Cisco Unity opening greeting instead of the subscriber’s greeting when forwarded to Cisco Unity.
What is the probable cause?
A. A call routing rule has been added that is preempting the attempt forward rule
B. A greeting has not been recorded for mailbox 2001
C. The voice mail box mask setting in Cisco Unified CallManager is set to 8000 instead of XXXX
D. Extension 2001 has not been defined in Cisco Unity E. The mailbox is configured with the E.164 number instead of the extension
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
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